Política de Privacidade

1. Introduction

Aceros y Suministros, S.L. ("Aceros y Suministros", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our websiteacerosysuministros.comor engage with our services.

2. Information We Collect

2.1 Information You Provide

When you request a quote, contact us, or engage with our services, we may collect:

• Contact Information:Name, email address, phone number, company name, job title
• Business Information:Company address, industry, equipment details, purchasing requirements
• Communication Records:Email correspondence, quote requests, technical inquiries
• Transaction Data:Purchase history, shipping addresses, payment information (processed securely via third-party providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information:IP address, browser type, operating system, device identifiers
• Usage Data:Pages viewed, time spent on pages, navigation paths, referring URLs
• Cookies:Session cookies for website functionality, analytics cookies for site improvement

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery:Process quote requests, fulfill orders, provide technical support
• Communication:Respond to inquiries, send order updates, provide product information
• Business Operations:Maintain customer records, process payments, arrange shipping
• Marketing:Send newsletters and product updates (with your consent)
• Website Improvement:Analyze usage patterns, optimize user experience, fix technical issues
• Legal Compliance:Meet regulatory requirements, respond to legal requests

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

• Contract Performance:Processing necessary to fulfill quote requests and orders
• Legitimate Interests:Business operations, customer service, website improvement
• Consent:Marketing communications (you may withdraw consent at any time)
• Legal Obligation:Compliance with applicable laws and regulations

5. Information Sharing

We may share your information with:

• Service Providers:Shipping companies, payment processors, email services, web hosting
• Business Partners:Freight forwarders, customs brokers (for international shipments)
• Legal Authorities:When required by law or to protect our rights

We do notsell, rent, or trade your personal information to third parties for marketing purposes.

6. International Data Transfers

We are established in Spain and process your data within the European Economic Area, with one exception: the forms on this website are delivered byWeb3Forms, whose servers are located in the United States. Submitting a form therefore involves an international transfer to a processor outside the EEA, carried out under the appropriate safeguards (standard contractual clauses). Web3Forms forwards the message and does not store it. If you prefer to avoid that transfer, write to us directly at the email address below.

7. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

Typically, customer records are retained for 7 years after the last transaction for legal and warranty purposes. Marketing preferences and website analytics are retained for 3 years.

8. Your Rights

Depending on your location, you may have the following rights:

• Access:Request a copy of your personal data
• Correction:Request correction of inaccurate data
• Deletion:Request deletion of your data (subject to legal retention requirements)
• Portability:Request transfer of your data to another service
• Objection:Object to processing based on legitimate interests
• Withdrawal:Withdraw consent for marketing at any time

To exercise these rights, contact us atrecambios@acerosysuministros.com.

9. Cookies

Our website uses cookies for:

• Essential Cookies:Required for website functionality
• Analytics Cookies:Help us understand how visitors use our site
• Preference Cookies:Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. For detailed information about each cookie we use, see ourCookie Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments
• Employee training on data protection

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are intended for business customers and are not directed at individuals under 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly.

14. Data controller

The data controller isAceros y Suministros, S.L., tax ID B95710257, with registered office at Polígono Industrial Padura s/n, 48830 Sodupe, Vizcaya, España. You may lodge a complaint with the Spanish Data Protection Agency (AEPD, aepd.es).

15. Contact Us

For privacy-related questions or to exercise your rights, contact us: