Request a Quote or Technical Consultation

We respond to all inquiries within 24 hours on business days. Urgent requests receive same-day attention when submitted before 15:00 CET. Our quotes include material specifications, pricing, lead times, and shipping options. For emergency situations requiring immediate parts, we offer expedited production and air freight delivery options.

For fastest turnaround, provide: equipment brand and model, part numbers or descriptions, material being processed, operating conditions, required quantity, and shipping destination. Photos of existing parts are helpful for custom or obsolete components. If you're missing information, don't worry—our team will work with what you have and request additional details as needed.

No. Quotes and initial application reviews are provided at no charge. We offer technical guidance on material selection, expected wear life, and application optimization as part of our standard customer service. There is never any obligation to purchase.

Yes. We provide material test reports including chemical analysis, hardness testing results, and dimensional inspection documentation. ISO 9001 certificates of conformance are available upon request at the time of order. All reports are generated by our in-house quality control laboratory and signed by our QC manager.

Payment terms are discussed during the quote process and vary based on order size, customer relationship, and destination. We accept wire transfer (T/T), letter of credit (L/C), and other international payment methods. For new customers, we typically require 30% deposit with balance due before shipment. Established customers may qualify for net payment terms.

Yes. We ship worldwide to over 50 countries and have extensive experience with international logistics, customs documentation, and freight forwarding. Our export team can arrange delivery to your facility or nearest port. We handle all export paperwork including commercial invoices, packing lists, certificates of origin, and material certifications. Shipping costs are quoted separately based on weight, volume, and destination.

Standard stock items typically ship within 2-4 weeks. Custom or made-to-order parts require 4-8 weeks depending on complexity and quantity. We can accommodate rush orders for emergency situations—contact us to discuss expedited production and air freight options. Lead times are confirmed in your quote and we provide production updates throughout the manufacturing process.

Yes. We can manufacture custom parts based on drawings, samples, or specifications. Our engineering team can reverse-engineer obsolete components or develop parts for specialized applications. We have successfully reproduced parts from the 1980s and 1990s that are no longer available from OEMs. Provide whatever documentation you have—drawings, photos, physical samples, or even hand sketches—and we'll assess feasibility and provide a quote.

Yes. Our parts are reverse-engineered to match OEM specifications for fit, form, and function. We manufacture aftermarket parts for all major crusher brands including Metso, Sandvik, Terex, Kleemann, Hazemag, McCloskey, Powerscreen, and many others. We ensure proper mounting dimensions, bolt patterns, and weight distribution. Our parts install using the same procedures as OEM parts and deliver equivalent or superior performance.

After order confirmation, we provide regular production updates via email. You'll receive notifications when production begins, when quality inspection is completed, and when parts are ready for shipment. Once shipped, we provide tracking information with carrier details and estimated delivery dates. Our team is always available to answer questions about your order status—simply reply to any of our emails or call us directly.